ICICI FASTag Customer Care Number: Every Way to Reach Support

If you just need the number, here it is: 1800 210 0104 (toll-free) or 1860 267 0104 (chargeable), open 24×7. Keep reading for the other contact options, what each one is actually good for, and what to have ready before you call.

ICICI FASTag Customer Care Number: Quick Reference

Save at least one of these numbers in your phone before a long drive. A blocked toll lane at 11 pm is not when you want to be searching for a helpline online.

What the ICICI FASTag Customer Care Number Actually Handles

The 1800 210 0104 line is a general-purpose helpline, and it covers most of what goes wrong with a FASTag:

• FASTag not scanning at a toll plaza
• Tag showing as blacklisted despite a healthy balance
• Recharge deducted but balance not updated
• Wrong or duplicate toll deduction
• Lost, stolen, or damaged tag (they can block it on the spot)
• KYC-related account holds
• Customer ID or login recovery

For anything involving your vehicle registration or wallet details, the agent will ask for them, so checking your balance and account status before you call saves time.

What to Keep Ready Before You Call

Calling with the right details on hand usually cuts a five-minute call down to two. Have these ready:

• Registered mobile number
• Vehicle registration number
• FASTag customer ID or wallet ID, if you have it
• Transaction ID, for a recharge or deduction dispute
• Date, time, and toll plaza name of the disputed transaction

If you don’t have your customer ID, the agent can usually pull up your account using your registered mobile number and vehicle number instead.

Other Ways to Reach ICICI FASTag Support

Phone isn’t the only route, and for some issues it isn’t even the fastest one.

WhatsApp (86400 86400): Save the number, send “Hi,” and you’ll get a menu of FASTag services, including balance checks and basic service requests, without waiting on hold.

Missed call balance check (8010928888): Give this a missed call from your registered mobile number and you’ll get your current balance by SMS. No agent required.

Email (fastag.support@icicibank.com): Slower than a call, but it leaves a paper trail. Use it for disputed deductions or refund requests where you want a written reference. Mention your tag ID or vehicle number in the first line so the ticket gets routed correctly.

NHAI helpline (1033): This one belongs to the National Highways Authority, not ICICI Bank, but it’s worth knowing. If you’re stuck at a toll booth right now because the lane isn’t reading your tag or a plaza operator says it’s blacklisted when it isn’t, 1033 can resolve it faster than a bank helpline that isn’t local to that plaza.

ICICI Bank branch or POS point: For KYC document issues or a physical tag replacement, an in-person visit sometimes resolves things a call can’t.

For login-related problems specifically, such as OTP not arriving or forgetting which mobile number is registered, our login troubleshooting guide walks through the fixes before you need to call anyone.

If the Customer Care Number Isn’t Reachable

Helpline volumes spike during festival travel and long weekends. If you can’t get through:

1. Try the WhatsApp number first. It’s usually faster during peak call volumes.
2. Switch between the toll-free and chargeable numbers. They sometimes route to different queues.
3. Send an email with full details so you have a ticket open while you keep trying to call.
4. If you’re stuck at a toll plaza right now, call 1033 instead of waiting on the bank line.

A Word on FASTag Scam Numbers

FASTag customers are a common target for phishing calls and fake “customer care” numbers circulating on social media and search results. A few rules worth following:

• Only use the numbers listed on ICICI Bank’s official FASTag page or the ones listed above.
• ICICI Bank will never ask for your OTP, full card number, or password over a call.
• Don’t call numbers shared in WhatsApp forwards or comment sections claiming to be FASTag support.
• If someone asks you to install a remote-access app to “fix” your FASTag, hang up.

If your balance keeps running low unexpectedly, it’s also worth reviewing your recharge process directly through official channels rather than a link sent by an unknown number.

Frequently Asked Questions

What is the ICICI FASTag customer care number? 

The main numbers are 1800 210 0104 (toll-free) and 1860 267 0104 (chargeable), both available 24×7.

Is ICICI FASTag customer care available on Sundays and holidays? 

Yes, the helpline runs 24×7, including weekends and public holidays.

Can I check my FASTag balance by calling customer care? 

You can, but a missed call to 8010928888 or a WhatsApp message to 86400 86400 gets you the balance faster without waiting for an agent.

What number do I call if my ICICI FASTag is blacklisted at a toll plaza? 

Call 1800 210 0104 to check your account status, or 1033 if the issue is happening at the booth right now and you need it resolved before you can move.

How do I email ICICI FASTag customer care? 

Write to fastag.support@icicibank.com with your FASTag ID or vehicle registration number and a short description of the issue.

Is there a separate ICICI FASTag customer care number for corporate or fleet accounts?

Yes, ICICI Bank maintains separate support for corporate clients. Ask the general helpline to redirect you, or check with your relationship manager if you have one.

Before You Go

Save 1800 210 0104 in your phone now, not the next time you’re stuck at a toll booth. For everyday account tasks like checking your balance, recharging, or fixing a login issue, our ICICI FASTag guide covers the full process, and our customer care page has the complete list of contact options if you need more than the number itself.